Privacy Policy
Last updated: August 21st, 2026
1. About this policy
Goshen Seniors ABN: 26 590 579 706, “we”, “us”, “our”) is committed to protecting your privacy. This policy explains how we collect, use, store, disclose and protect your personal information, and how you can access, correct or complain about our handling of it.
We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy applies to www.goshenseniors.com and to any related services, forms, apps or communications we operate.
2. What personal information we collect
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
If you leave a comment on our site, you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Depending on how you interact with us, we may collect:
• Identity and contact details — name, email address, phone number, postal address, business name and job title
• Enquiry content — information you provide in contact forms, quote requests, bookings, applications or emails
• Transaction information — orders, invoices, and payment records (card details are handled by our payment provider, not stored by us)
• Technical and usage information — IP address, device and browser type, operating system, referring URL, pages viewed, time on site, and other analytics data
• Marketing preferences — subscription status and engagement with our emails
• Sensitive information is only collected with your consent and where reasonably necessary for our services.]
We do not collect personal information we don’t need. Where practical, you can deal with us anonymously or under a pseudonym, though this may limit our ability to help you.
3. How we collect it
• Directly from you — forms, phone, email, in person, or when you create an account
• Automatically — via cookies and similar technologies when you use our website
• From third parties — such as referrers, business partners, publicly available sources, or social media platforms where you have interacted with our pages or ads
If we receive personal information about you from someone else, we will treat it under this policy and, where required, take reasonable steps to notify you.
4. Why we collect and use it
We use personal information to:
• respond to your enquiries and provide our products or services
• process orders, payments and deliveries
• manage our relationship with you, including customer support
• send marketing and updates where you have opted in (see section 7)
• improve our website, products and services, including analytics and user testing
• meet our legal, regulatory and record-keeping obligations
We will not use your personal information for an unrelated purpose unless you would reasonably expect it, you have consented, or the law permits or requires it.
5. Cookies, analytics and advertising
If ur website uses cookies and similar technologies to make the site work, remember your preferences, and understand how it is used.
We use:
• Essential cookies — required for site functionality and security
• Analytics — [e.g. Google Analytics 4] to measure traffic and site performance
• Advertising and remarketing — [e.g. Google Ads, Meta Pixel, LinkedIn Insight Tag] to measure campaign performance and show relevant ads on other platforms
These providers may set their own cookies and process data under their own privacy policies. You can control cookies through your browser settings, and opt out of personalised advertising via your Google and Meta ad settings. Blocking cookies may affect how the site works.
6. Who we disclose it to
We may disclose personal information to:
• service providers who help us operate — website hosting, email and CRM platforms, analytics and advertising platforms, payment processors, delivery partners, IT support and professional advisers
• our related entities, contractors and staff, on a need-to-know basis
• third parties where you have consented, or where required or authorised by law
• a purchaser or successor in the event of a sale or restructure of our business
We require our service providers to protect personal information and use it only for the purposes we engage them for.
7. Direct marketing
If you opt in, we may send you marketing communications by email, SMS or post. Every marketing email includes an unsubscribe link, and you can opt out at any time by contacting us at admin@goshenseniors.com. We will action opt-outs promptly. We do not sell your personal information.
8. Overseas disclosure
Some of our service providers store or process data outside Australia, including in [e.g. the United States, Ireland, Singapore]. Before disclosing personal information overseas, we take reasonable steps to ensure the recipient handles it consistently with the Australian Privacy Principles, but overseas laws may differ from Australian law.
9. How we protect your information
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. These include [access controls, encryption in transit, secure hosting, staff training, and regular reviews]. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
If we experience a data breach likely to cause serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches scheme.
10. How long we keep it
We keep personal information only as long as needed for the purposes described in this policy, or as required by law [e.g. seven years for financial records]. When it is no longer needed, we destroy or de-identify it.
11. Accessing and correcting your information
We keep personal information only as long as needed for the purposes described in this policy, or as required by law [e.g. seven years for financial records]. When it is no longer needed, we destroy or de-identify it.
12. Complaints
If you believe we have breached the Australian Privacy Principles, contact us at [EMAIL] with details of your concern. We will acknowledge your complaint within [X] business days and aim to resolve it within [30] days.
If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner:
• Website: www.goshenseniors.com.au
• Phone: 08 8523 3178
• 6 Parkwood Avenue, Paradise SA 5075
13. Third-party links
Our website may link to third-party sites. We are not responsible for their content or privacy practices, and we encourage you to review their policies.
14. Changes to this policy
We may update this policy from time to time. The current version will always be available at [WEBSITE URL]/privacy-policy, with the “last updated” date shown at the top. Material changes will be communicated [via email / a notice on our website].
